Get in touch
with our team.
Whether you have a technical question about your server setup, need help with your billing, or want to discuss a custom enterprise plan, we are always ready to assist you.
How to reach us
Choose the easiest way to get in touch with our team based on your needs.
Technical Support
The fastest way to get help if you are an existing customer facing server issues or need setup guidance.
Open a TicketEmail Us
For general inquiries, billing questions, or if you prefer to communicate via email. We reply quickly.
[email protected]Instant Chat
Need a quick answer about our pricing or want to discuss a partnership? Message us directly on WhatsApp.
Chat on WhatsAppHow We Resolve Your Issues
We don't use automated AI bots to reply to your problems. Every ticket and email is handled by a real security engineer. Here is how our process works.
1. We Receive It
Your message goes straight into our secure helpdesk. You will get an instant confirmation email so you know we are on it.
2. We Investigate
Our engineers look at your server logs or billing history to find out exactly what is causing the problem without guessing.
3. We Fix It
We provide a clear solution, or if needed, directly fix the configuration on your server. Fast, simple, and effective.
Our Global Support Hubs
We have team members working remotely across different time zones to ensure 24/7 coverage.
Jakarta, ID
Headquarters
Singapore, SG
APAC Tech Team
New York, US
Remote Support
Send us a message
Fill out the form, and we'll route your message to the right person. We aim to respond to all inquiries within 24 hours.
Expert Support
Talk directly to our engineers, not just bots.
Custom Solutions
Need a specific setup? Let us know your requirements.
Looking for Volume Pricing?
Are you an agency, IT consultant, or web hosting provider managing multiple servers? Join our Partner Program to access automated bulk license generation, API integration, and heavy volume discounts.